Exchanges & Returns
Exchanges & Returns
Chayah's Return Policy
At Chayah we strive to provide you with unique, high quality handmade products. If for any reason you are not completely satisfied with your purchase, we will make sure your returns process is smooth and worry free.
1. Received product with defect or wrong specifications:
What to do? If your product is damaged, the wrong color, or otherwise does not meet your expectations, you may donate, give away, or recycle the product at your own discretion.
Our promise: We offer you the choice of receiving a replacement product free of charge or a refund of your purchase price, including shipping costs.
2. Return of intact products:
Conditions: If the product is not damaged and you still want to return it, this can be done within 30 days after receipt. Make sure the product is undamaged and in its original condition.
Returns: Return shipping costs are at your own expense. Once we receive the product, we will process your refund or send you a replacement.
3. Procedure:
Please send an email to info.chayah@gmail.com with your order number and details of your return request.
We will contact you within 48 hours to confirm next steps.
4. Exceptions:
Unfortunately, personalized or custom-made products cannot be returned unless there is a defect.
Exchanges & Returns
Frequently Asked Questions
I would like to exchange my product, but the other product is no longer in stock; what now?
In that case, we offer you 3 options:
1. You keep the product you currently have.
2. You return your product and receive store credit from us for when the product is back in stock.
3. You return your product and receive a refund of your purchase price.
My product arrived broken/damaged, what now?
That is, of course, not the intention. In this case, we can offer you the following options:
1. Is it only damaged? You may keep the product and donate it, give it away, or throw it away. We will then refund the purchase price or send you a new product.
2. Is it completely broken? You may simply throw the product away. We will then refund the purchase price or send you a new product.
Please note: in both cases, it is important that you take a photo of the damage or breakage, as we need this to process your return.
The product is not what I expected after all, can I return it?
Of course. It’s always possible that it isn’t quite what you expected; it’s a shame, but it can happen!
Within 30 days of receipt, you can still register your product for return. You can do this via your account under 'request return'.
After your return is approved, you will receive shipping instructions + a shipping label from us. Follow the instructions and pack your purchase neatly again.
Take your package to the correct service point within 3 business days of registering your return. Keep your proof of postage safe.
As soon as your order reaches us, we will check everything and you will receive your refund within 10 days.