Terms of service
At Chayah, customer satisfaction is our top priority. We strive to provide a positive experience for all our customers. This service policy outlines the steps we take to ensure you are satisfied with your purchases and the support we offer.
Customer Service
Customer Service
- Availability: We are available from Monday to Friday, 9:00 AM to 5:00 PM. You can reach us at info.chayah@gmail.com or by phone at +31 6 18425205.
- Chat: You can easily send a message through the website. You will find a button at the bottom right of the screen.
- Response Time: We strive to respond to all your questions and comments within 24 hours.
- We do our best to keep the product information on our website as accurate and complete as possible. If you have any questions about a product, please feel free to contact us for more information.
- Processing Time: We process orders within 1-3 working days.
- Shipping Information: Once your order has been shipped, you will receive a tracking number via email so you can track your package.
- Returns: If you are not satisfied with your purchase, we give you the option to donate, recycle or give away the product. If you still want to return it, you can return the product within 30 days of receipt, provided it is unused and in its original packaging.
- Donate or Give Away: If you receive a product that does not meet your expectations (such as damage or incorrect color), you have the option to donate, give away, or recycle the product. We will send you a new product at no cost or refund your money.
- We take complaints seriously and are committed to resolving any issues. Please contact us at info.chayah@gmail.com to file a complaint. We will respond within 48 hours and do our best to provide a solution.
- Your opinion is important to us! We encourage you to provide feedback about your experience with Chayah. This helps us improve our service and meet your expectations.